If sender's name is mentioned in the request:
- search for the user > Actions > Transfer envelopes
- click on Filters and under Recipient name or Envelope subject, add a keyword - like client's name - and change the date range.
- tick the relevant document and Transfer now:
- select the user you need to transfer the envelope to, tick, transfer:
-click confirm:
Once you refresh it will look like this:
If you don't know who sent the envelope, go to reports change the date range, Edit filters, Run report: